Frequently asked questions

Walk-ins are always welcome, but appointments are recommended as they help minimize wait times. Schedule your appointment anytime online or by calling your local store.

Most uBreakiFix by Asurion stores are open between the hours of 10AM–7PM, but uBreakiFix hours of operation can vary. It’s best to call your local store or schedule a visit online.

If you need to cancel or reschedule an appointment, just call your local store. Our experts will be happy to help.

If you need to contact someone about a repair, service, or other issue, we’re here to help. Visit our Contact Us page to get in touch with us. We’ll try to respond within 24 hours. Want a faster response? Call your local uBreakiFix by Asurion store for help.

With nearly 700 locations nationwide, it’s easy to get a fast and convenient tech repair right in your neighborhood. Find your local store today.

Yes, you can mail in your device to one of our repair centers. Just follow these steps:

When we receive your package, a technician will look over your device and contact you with a quote for your repair.

Yes, our repair vans can come to you in select areas for phone screen repairs, back glass repairs, and battery replacements. These mobile repairs require a $30 non-refundable deposit (for the technician traveling to your preferred location), and they are done inside our mobile repair vans. We will sanitize and test your device before returning it to you. 

To schedule a mobile repair appointment:

Once you submit your mobile repair request, your local store will contact you and coordinate the appointment time.   

uBreakiFix by Asurion is the nationwide leader in professional same-day electronics repairs, so while we primarily focus on repairing phones, computers and laptops, tablets, and gaming consoles, if it has a power button, there’s a good chance we can fix it.

Whether you need a phone screen repair, LCD replacement, water damage diagnostic, device cleanup, or any of our professional services, you can rest easy knowing your device is being handled carefully by the most knowledgeable experts in the industry.

Yes, our experts can repair your gaming console and controllers—no matter the brand. We also fix phones, tablets, laptops and computers, and more.

If you have a tracking code on the bottom of your receipt, you can enter it in our online repair tracker to stay updated on your repair status. Otherwise, you can call your local store anytime for updates.

Repair costs can vary based on the brand and model of your device, the extent of the damage or issue, and parts availability. We usually need to look at your device to fully understand what’s wrong and give you an accurate price quote. We can give you a ballpark price range ahead of time over the phone, but we'd hate to quote you an exact price before you come in, only for our diagnostics to show that the issue was something else entirely.     We also do our best to source quality parts that won’t drive up the repair cost, but we’ll often give you choicesto fit your budget and needs (eg. OLED vs LCD screens).

In most cases, repairing your device is more cost-effective than buying a new device.

Our low price guarantee also ensures that we always offer the best price to our customers. If you find another local retailer with a lower repair price, just bring in their published price for the same repair, and we will match and beat their price by $5.  The repair price must be a regularly published price. This offer does not apply to competitors’ specials, coupons, or other discounts.

Our technicians are trained to fix any device—including Apple®, Samsung Galaxy®, and Google Pixel® phones and other top-selling brands and devices using quality parts and equipment. This allows us to provide customers with reliable and affordable solutions for their repairs.

As an Independent Repair Provider for Apple®, we have access to screens, batteries, and other parts from the original manufacturer.

As an authorized repair provider for Samsung®, we use Samsung parts, tools, and equipment provided directly from the original manufacturer.

As an authorized repair provider for Google®, we use Google parts, tools, and equipment provided directly from the original manufacturer.

 

If your device can’t be repaired, don’t worry—you have options. We carry certified refurbished devices in most stores and can set them up for you.

In most cases, repairing your device is more cost-effective than buying a new device. However, if your device can’t be repaired, don’t worry—you have options. We carry certified refurbished devices in most stores and can set them up for you.

We know how frustrating it can be when your phone screen cracks. We've fixed millions of damaged screens and can have your phone looking pristine again in no time.

Most repairs are done as soon as the same day and come with a 1-year limited warranty . Plus, as an authorized Samsung® and Google® repair provider, and an Independent Repair Provider for Apple, our stores have access to genuine parts, tools and processes to ensure your repair is done right.

Ready to get started? Schedule your repair online or if your phone is covered by a protection plan, you can easily start a claim for a repair.

We complete most phone repairs as soon as the same day. Other repairs may take longer depending on parts availability, but we’ll always keep you updated on status and timing.

Starting a claim is easy and takes minutes to do. If your device is covered by a protection plan, you must start a claim to initiate your repair. In most cases, a deductible is required but is less than the full price you would pay for an out-of-pocket repair. 

When you come into a uBreakiFix by Asurion store, a technician will look over your device to get you the most accurate quote for your repair. For more complicated issues, these diagnostic tests may cost a fee, ranging from $39.99 to $59.99, but we’ll always let you know beforehand. And don't worry—the diagnostic fee can be applied to the total cost of your repair if you choose to move forward. 

Schedule a repair online or walk into your local store at your convenience. Before you head in with your device, we recommend backing up your data and removing cases or accessories.

Yes, we stand behind our repairs with a 1-year limited warranty at all our locations. If you experience any issues with your repaired device, just bring it back to your local store. Please note: The warranty does not apply to liquid damage repairs or repairs performed under an OEM warranty or other coverage plan, which are subject to the terms of that coverage.

Our technicians are WISE-certified, which is the industry-recognized standard for device repair, servicing, and reverse logistics. The program validates excellence across individual technician credentials, retail repair locations, large-scale service facilities and refurbishers. It’s administered by the CTIA Certification. You can learn more about WISE on their website.

We don't just fix tech, we also offer different services and accessories to keep your device working longer. Whether you need a data backup, recovery, or transfer; a device cleaning, setup, or software installation; or a complete factory reset or tune up, you can stop by your local store anytime for help. No appointment needed.

Yes, our stores sell accessories for all your favorite devices, and offer even more options online. You’ll find a variety of cases, screen protectors, chargers, speakers and more from brands like OtterBox® and JBL®.

Yes, if you’re not sure what to do with your old, unwanted tech, dust it off and bring it in—we’ll safely recycle it for you. We’ll refurbish or process your device into raw materials for reuse. We accept any make or model of the following: cell phones, tablets, desktop PCs, laptops, game consoles, wires, cables, chargers, and more. But be sure to remove any data (if applicable) from your eligible devices before you drop them off at your local store. Learn more about devices we accept.

Yes, we offer software installation for phones, tablets, laptops, and computers. Many range from $39 to $99 but can vary depending on the condition of the device. Stop by your local store anytime for help—no appointment needed. 

We can help resolve virus or spyware issues for phones, tablets, laptops, and computers. Many virus removal services range from $79 to $99 but can vary depending on the condition of the device. Stop by your local store anytime for help—no appointment needed.

We offer professional device cleanings to help keep you safe from germs and your tech working longer. The crevices on our phones and game consoles can contain airborne substances—including dust, dirt, pet fur, and food—which can lead to system failures over time. Stop by your nearest store anytime for a cleaning.

Many of our stores carry a selection of refurbished iPhone and Samsung Galaxy devices. These new-to-you, preowned phones work with any carrier, have a 90-day limited warranty, and come with expert device setup.

We offer data resets, recovery, backups and transfers for phones, tablets, laptops, and computers. Many data-related services range from $79 to $99 but can vary depending on the condition of the device. Stop by your local store anytime for help—no appointment needed. 

Starting at just $19, we can help you set up any new device. Stop by your local store anytime—no appointment needed. 

Storage upgrades for most of computers and laptops start at $199 but can vary depending on the device model and type of memory or storage. Stop by your local store anytime for help—no appointment needed. 

For phones, check your phone bill or contact your wireless carrier to see if you are enrolled in a protection plan. For other devices, check your email or purchase receipt to see if you enrolled in a protection plan at the time of purchase, or if you're enrolled in a multi-device protection plan. You might also check with the device manufacturer to see if it’s covered under the manufacturer's warranty.

If your device is protected or under warranty, follow the provider or manufacturer’s claim instructions, or visit https://www.asurion.com/claims/ to start a claim.

Most of our screen repairs start at $119, but the cost depends on your device model and type of screen. We have a variety of screen options available for every budget and need. Schedule an appointment to get started with your repair today. 

Many camera repairs start at $79, but the cost depends on your device model and extent of damage. Schedule an appointment to get started with your repair today. 

Many back glass replacements start at $99, but the cost depends on your device model and extent of damage. Schedule an appointment to get started with your repair today. 

Many water damage repairs start at $99.99, but the cost depends on your device model and the extent of the damage. Schedule an appointment to get started with your repair today.

Our low price guarantee ensures that we always offer the best price to our customers. If you find another local retailer with a lower published repair price, just bring it in for the same repair, and we will happily match and beat their price by $5. (The repair price must be a regularly published price. This offer does not apply to competitors’ specials, coupons, or other discounts).

Many battery and charging port repairs start at $79, but our experts need to look at your device to determine the exact issue before giving you a price. There are a variety of factors that could affect your battery performance—sometimes a charging port just needs to be cleaned or a battery needs to be replaced. Schedule an appointment and our expert will try to figure out the issue and get started with your repair today. 

There are many factors that could affect audio performance—our experts need to look at your device and check parts availability before getting you an exact price. Schedule an appointment to get started with your repair today.

Many connectivity fixes start at $39.99, but the cost depends on your device model and exact issue. Schedule an appointment to get started with your repair today. 

uBreakiFix by Asurion is an Independent Repair Provider for Apple®, which means our experts are trained to get your broken device back up and running fast. Plus, we have access to screens, batteries, and other parts from the original manufacturer.

uBreakiFix by Asurion is an authorized repair provider for Samsung®, which means we’ll get your tech up and running fast. And we’ll use Samsung parts, tools, and equipment provided directly from the original manufacturer.

uBreakiFix by Asurion is an authorized service provider for Microsoft Surface, which means we’ll get your tech up and running fast. And we have access to parts, tools, and equipment provided directly from the original manufacturer.

uBreakiFix by Asurion is an authorized repair provider for Google®, which means we’ll get your tech up and running fast. And we’ll use Google parts, tools, and equipment provided directly from the original manufacturer.

 

uBreakiFix by Asurion is an authorized service provider for Xbox , which means our experts are trained to fix the hardware on all Xbox models—including Xbox 360 and Xbox One—using top-quality parts.