Getting your phone repaired at uBreakiFix® by Asurion? Do these 3 things first

Ready to get that broken phone fixed? So are we. Before you head to the store, knock out these few quick prep steps. They'll help protect your data and give our technicians what they need to diagnose, test, and repair your device as quickly as possible.

uBreakiFix phone repair checklist

✅ Put your phone in repair mode

✅ Back up your data

✅ Remove all accessories

Repair or maintenance modes help protect your personal information while still allowing technicians to access the tools they need to diagnose and test your phone. The setup depends on which device you have.

iPhone

For your iPhone® to be ready for repairs, the important step is to turn off Find My:

1. Go to Settings > [Your Name] > Find My > Find My iPhone.
2. Tap the switch to turn Find My iPhone off.
3. Enter your Apple Account password, then tap Turn Off.

Depending on the repair, we may also ask you to temporarily turn off your passcode so we can run diagnostic tests. We'll let you know if that's necessary.

👉 Need iPad | MacBook | Apple Watch instructions? Check our guide to turning off Find My on Apple devices.

Samsung Galaxy

Samsung® has Maintenance mode, which creates a separate environment technicians can use while restricting access to your personal photos, messages, contacts, and accounts. To activate it:

1. Go to Settings > Device care.
2. Scroll down to Maintenance mode.
3. Tap Turn on, then follow the prompts and let your phone restart.

If you don't already use a Lock screen, Maintenance mode will prompt you to set one up before you continue.

Note: Maintenance mode is only available on devices running One UI 5 or higher

Google Pixel

On Google Pixel®, Repair mode lets us diagnose and service the device while keeping your personal data separate.

1. Go to Settings > System.
2. Tap on Repair mode, then follow the prompts.
3. Use your existing screen-lock PIN, password, or pattern to start Repair mode. Don’t have one? You’ll be prompted to create and verify one.
4. Let your device restart, then you'll be in Repair mode.

Note: Repair mode requires Android 14 or later and 2 GB of available space left on the device.

Even if your repair seems straightforward, make a current backup before you come in. We take great care to protect your data, but some repairs may require resetting the device. A backup means your photos, contacts, messages, and other important stuff are safe, just in case.

👉 Before you get started, connect your device to Wi-Fi and keep it connected until the backup is done.

iPhone

1. Open Settings.
2. Tap your name.
3. Tap iCloud.
4. Tap iCloud Backup.
5. Turn on Back Up This iPhone.
6. Tap Back Up Now to create an immediate backup.

Samsung Galaxy

1. Open Settings.
2. Tap Google, then All services.
3. Tap Backup.
4. Turn on Backup by Google One™ (if not already activated).
5. Tap Back up now.

Google Pixel

1. Open Settings.
2. Tap System, then Backup.
3. Tap Back up now, then enter passcode if prompted.
   1. If you don't see Back up now, you'll first need to enable backup to your Google account. Tap Turn on > choose what you want to back up > then hit Confirm.

Need help? Check out our full guide to backing up your phone—and what to do when it's not working.

Last step, and it's an easy one: strip the phone down to what actually needs repairing. Before you leave, remove:

• Your phone case.
• Wallet attachments.
• Pop grips or removable phone grips.
• Straps and charms.
• Other detachable accessories.

With those few things taken care of, you’re ready to head in. Bring your device to your nearest uBreakiFix® by Asurion store, and we’ll take it from there. We’ll diagnose the problem and walk you through the repair and cost before any work begins, so you can make a confident call on what comes next.