Whether you had a stellar experience or you think there’s room for improvement, please let us know. We value your experience at uBreakiFix above anything else. We want to hear from you!
Excellent customer service and knowledge of the business.
great customer service, friendly staff
Just price, I know you guys price match and maybe I’m just cheap but that was the only thing kind of meh. The kid who fixed it was great, the phone is fixed, I’ll be back. 4/5
I normally dont leave any reviews but this location was super friendly, super helpful, made sure my phone was working the way it should, and did it in a very timely matter!
5 stars great service quick
Very friendly, most helpful. I watched how the team interacted with the customers while was waiting my turn. Very consistent. Pleasant at every question. I recommend them... My lifesavers
Benjamin was great to work with and was able to have my phone read in under 2 hours
Friendly, fast and quality service
All parts and labor that we provide are covered by a 90-day warranty. If your repaired device seems to be having issues after a repair, please visit uBreakiFix right away for warranty diagnostics. We will be happy to diagnose and replace any defective parts that were used during the original repair. Please keep in mind that the warranty does not cover physical damage (such as broken screen) or water damage done to the device after the initial repair.
How do you know that you are always getting the best price for your repair services? Because uBreakiFix offers a Low Price Guarantee on all local competitors’ regular advertised pricing.
You, the Customer, are the most important aspect of our business at uBreakiFix. From our friendly, well-trained staff at each location to a dedicated Customer Consultant Team, rest assured your satisfaction is our number one priority.
Our low price guarantee ensures that we always offer the best price to our customers. Just bring in any local competitor’s published price for the same repair, and we will happily match and beat their price by $5.
The repair price must be a regularly published price. This offer does not apply to competitor's specials, coupons or other discounts.
Rockford, IL is a very dynamic and vibrant city with historical significance and lots to do. If you’re getting ready to spend the day exploring everything that our city has to offer, but a broken smartphone, tablet or computer threatens to spoil your plans, schedule an appointment with uBreakiFix. Our repairs are fast and performed by knowledgeable technicians that will get your device back to good-as-new faster and for less. Just because we’re fast doesn’t mean that we sacrifice quality. We only use the highest quality parts and we are constantly getting our hands on the newest devices so that there is no device too new for us to repair.
Whether it is a broken screen, water damage issue, part replacement or any other service, the technicians at uBreakiFix Rockford will be happy to help. We are located in the Perryville Crossing shopping center on the south end next to T-Mobile. We are just a short walk away from the public transportation stop on Highgrove Place.
We invite our customers to take advantage of the practices that make uBreakiFix stand out from our competitors. Each device that comes through the door is given a courtesy diagnostic exam that will identify any problem that is causing the device to malfunction. From there, the technician can suggest a repair and lay out the cost and approximate time it will take. Most of our repairs can be completed in under an hour and customers are welcome to wait for their device or come back at their own convenience. All of our repairs also come with a standard 90-day warranty that covers the new repaired parts.
We understand that getting a repair on your favorite device is a big decision that should take some research. We make sure that we have the lowest price possible for our repairs with our low price guarantee. If you can find a lower advertised price for the same repair, we will happily match and beat that price. Come visit us at the Rockford uBreakiFix and never let a broken device ruin your day again.
Our customer service staff loves helping people. If you're having trouble with something we'll do our best to help!