Give Us Your Feedback

We value your input, let us know how we're doing.

Complete Feedback Form

First Name *

Last Name *

Email Address *

Phone Number

Enter the Date of your Visit

Enter the 7-digit Sale Number on Your Receipt

How would you rate your experience with us? *

Rating out of 5 1 Star (Poor) 2 Stars (Needs Improvement) 3 Stars (Average) 4 Stars (Good) 5 Stars (Excellent)

Reason for Rating *

How likely are you to refer a friend or family member to one of our stores? *

Rating out of 5 1 Star (Very Unlikely) 2 Stars (Unlikely) 3 Stars (Neutral) 4 Stars (Likely) 5 Stars (Very Likely)

I was clearly communicated expectations about my device throughout the repair process.

Rating out of 5 1 Star (Strongly Disagree) 2 Stars (Disagree) 3 Stars (Neutral) 4 Stars (Agree) 5 Stars (Strongly Agree)

Was the staff courteous and helpful throughout my repair process?

Rating out of 5 1 Star (Strongly Disagree) 2 Stars (Disagree) 3 Stars (Neutral) 4 Stars (Agree) 5 Stars (Strongly Agree)

My device functions and feels as good or better than expected after my repair

Rating out of 5 1 Star (Strongly Disagree) 2 Stars (Disagree) 3 Stars (Neutral) 4 Stars (Agree) 5 Stars (Strongly Agree)

I’m OK with sharing this feedback on the website. (Don't worry, we won't share any personal information other than your first name.)

What Our Downey Customers Are Saying

Whether you had a stellar experience or you think there’s room for improvement, please let us know. We value your experience at uBreakiFix above anything else. We want to hear from you!

Write a Review

out of 108 reviews

4.4

Star Rating

Alfonso M. / Downey

Google Pixel 4 XL Repair

verified purchase

06.28.2022

Great experience and professional services

CRYSTAL D. / Downey

Device Repair

06.23.2022

Honestly, the manager there was really attentive and helpful! I really really appreciate his effort on trying to retrieve my photos and files from a barely functioning phone (large lcd screen damage). But he didn't...

Edgar F. / Downey

Google Pixel 6 Pro Repair

verified purchase

06.20.2022

Very friendly and informative about new phones coming out. The screen looks just like new. I would definitely recommend to a friend or relative.

Robert S. / Downey

Samsung Galaxy S22 Ultra 5G Repair

verified purchase

06.16.2022

Nelson R. is a great tech with good communication skills. Give that man a raise Pronto!

David P. / Downey

PC Repair

verified purchase

05.21.2022

Staff was helpful. My HP laptop had some problems with the fan. Now my laptop working great!

linh l. / Downey

Samsung Galaxy Z Flip3 5G Repair

verified purchase

05.20.2022

Customer service very well

mark l. / Downey

Samsung Galaxy S22 Ultra 5G Repair

verified purchase

05.15.2022

My phone was ready the same day

mechell r. / Downey

Samsung Galaxy Note 20 5G Repair

verified purchase

05.14.2022

Friendly and knowledgeable staff

Ryan S. / Downey

Device Repair

05.13.2022

Explained how to fix my phone and repaired it. Also checked for other possible damages.

Kevin P. / Downey

Samsung Galaxy A51 Repair

verified purchase

05.12.2022

great service and quick turn around. i normally dont do these ratings

Roberto R. / Downey

Google Pixel 4 XL Repair

verified purchase

05.10.2022

The repair was completed quickly and at a fair price.

JOSEPH S. / Downey

Samsung Galaxy S22 Ultra 5G Repair

verified purchase

05.10.2022

Exceptional work and customer service