Complete Feedback Form
What Our Boulder Customers Are Saying
Whether you had a stellar experience or you think there’s room for improvement, please let us know. We value your experience at uBreakiFix above anything else. We want to hear from you!
CELINE N. / Boulder
Service was prompt, well done, and with good customer service. Only comment is that the videos you play on loop in the store are massively missynced with the audio - perhaps fixing that might be considered?
DAN M. / Boulder
The Lafayette store replaced my Samsung Galaxy S9+ screen but when I got it back, it was getting terrible phone reception and when I brought it back to them, they said it was an AT&T problem. The Boulder store howe...
DREXXEL B. / Boulder
I bought a faulty computer from ibuypower. I had to send it back to them once and it came back still not working. I didn't want to deal with ibuypower anymore and I would have just had to send it back for another 2...
JOHN P. / Boulder
The staff fixed the problem I had, and did not needlessly address a problem I thought I had (because I didn't understand the symptom). Great service!
AMBER G. / Boulder
Great customers service. Accommodated to my special request. Fast.
DAVID S. / Boulder
No problem at the Boulder store, but with your parts supplier send a defective part the first time.
ALILISON O. / Boulder
Great with everything. The only problem I had was that they contacted my defunct phone when it was done... They told me they'd email me instead, but I didn't get anything. But otherwise, it was great.
COLLEEN W. / Boulder
Our first non-Genius Bar outing and my son (the only one in the house with an Android phone) tells me you guys were great!
DONNA M. / Boulder
knowledgeable, polite, didn't try to sell me anything. Very fast service.
ROSE L. / Boulder
Smart staff member who got right to the details of the repair and cost. Had my phone working in a few hours. Looks and works like new. He was kind and understanding.
ATTILA S. / Boulder
There was nothing wrong with the service. You guys did a great job. I think one thing that can be better handled is addressing the anxiety customers feel leaving their phone in the hands of someone else, both in t...
JOSE V. / Boulder
I had an ok exprience the first time, but this second time I was blown away that you fixed my problem without having to charge for a full part replacement! I appreciate your transparency and fast service!
