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TechRepublic | Dec 23, 2020

uBreakiFix co-founder says new mobile repair service is about creating a great customer experience

uBreakiFix, which specializes in repairing personal electronics at its corporate and franchise stores across the U.S. and Canada, launched a new program in October 2020 that sends a technician to a customer’s house to fix their broken devices. The ‘We Come to You’ on-site repair program lets customers schedule an appoint for a technician to visit their home, office or other location and complete the repair in two hours or less. The repairs are performed in a mobile repair vehicle, and eligible services include “smartphone screen repairs and battery replacements for most models.” uBreakiFix’s no-contract, on-site repair program for small electronics fills a gap in the current market for personal device repair. Small electronics, such as smartphones, computers, and game consoles, must usually be taken to a brick-and-mortar location (Apple store, Best Buy, uBreakiFix store, or local independent shop) or shipped to a repair facility for service. uBreakiFix President and Co-founder Justin Wetherill shares about the We Come to You program, how his experience trying to get his iPhone 3G fixed lead him to start the company, and why now was the right time to launch an on-site repair service.

Android Central | Dec 10, 2020

Why 2020 made cheap phones good again

It used to be that if/when you cracked the screen of your smartphone or experienced some other kind of physical damage or software problems, you had to bring it into a physical store. However, in part due to market demands and public health concerns, there are companies like Asurion and uBreakiFix that will now come to you. Like mobile auto detailing, windshield repair, or engine service, you can get someone to come and fix your phone’s cracked screen or body.

Android Headlines | Dec 7, 2020

Samsung and uBreakiFix Team Up To Make Electronics Recycling More Accessible

Samsung and uBreakiFix collaborated earlier this year to support frontline workers, providing more than 17,000 first responders and healthcare professionals with free repair services for their Samsung Galaxy smartphones. Now, the organizations are partnering once more for another noble cause – responsible recycling of unwanted electronics. Customers can drop off eligible devices at any of uBreakiFix’s 550+ U.S. locations, and professional repair technicians will process the devices and route them to a Samsung-authorized recycling partner. Those devices will then be refurbished or processed into raw commodities for future reuse.

Globe Newswire | Dec 2, 2020

Samsung Teams Up with uBreakiFix to Launch Device Recycling Program

uBreakiFix and Samsung are helping to reduce e-waste by making electronics recycling simple and convenient. Customers can now recycle used devices at any of uBreakiFix’s 550+ U.S. locations. The stores accept most everyday electronics for recycling, from cell phones and tablets to game consoles and wearables.

9to5 Google | Oct 30, 2020

Google Pixel 5 can be repaired same-day at all uBreakiFix locations in the US

Earlier this week, the Pixel 5 began shipping to those who ordered from the Google Store, with customers receiving their devices as early as Wednesday. This afternoon, uBreakiFix has confirmed to us that its partnership with Google is continuing, allowing the company to offer same-day repairs for the Pixel 5 at all 550+ uBreakiFix locations in the US. Since the outset of the Pixel series, uBreakiFix has been one of Google’s key repair partners in the US, offering official service for in-warranty and out-of-warranty repairs. It should be no surprise, then, that the company’s latest flagship, the Pixel 5, is also able to be repaired same-day through uBreakiFix, joining August’s Pixel 4a.

Franchise Times | Oct 23, 2020

uBreakiFix Hits the Road in National Repair-Truck Rollout

Device-repair company uBreakiFix is dramatically expanding its offering with a massive fleet of franchisee-operated repair trucks. Accelerating an ongoing test, the company already has 640 trucks on the road and plans for 700 by the end of the year.