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Going without your smartphone can hurt. You’ll miss text messages, Facebook updates and Twitter posts. Maybe even a phone call! On Wednesday, Samsung, the world’s biggest smartphone maker, said it feels your pain. Beginning March 15, the Korean electronics giant will partner with the uBreakiFix repair service for one-day, in-person care of broken Galaxy devices. Owners of wonky phones can schedule appointments online or drop off their devices at one of the electronics repair service’s more than 300 locations. Most repairs will be done within two hours or less, Samsung says. The authorized uBreakiFix stores, which are located in all major U.S. metro areas, will offer front and back screen replacements, battery replacements, port and camera repairs and other in- and out-of-warranty services for phones ranging from the Samsung Galaxy S6 to the S9, as well as the Note 5 and Note 8.
Samsung is expanding its in-person smartphone customer service offerings with a new partnership with independent repair chain uBreakiFix. The new deal, which technically lands under the “Samsung Care” umbrella, guarantees that Samsung customers can visit any of uBreakiFix’s 300 U.S. stores for same-day repairs, including warranty service when applicable but also out-of-warranty fixes on older phones. You may recall that uBreakiFix also has an ongoing partnership with Google to provide the same sort of service to Pixel buyers. Samsung says that all of its flagship Galaxy S and Galaxy Note phones are supported back to the Galaxy S6 and Note 5, meaning you can easily get repairs done even on phones that are now three years old. uBreakiFix’s partnership specifically covers basic repairs like cracked screens, rear glass damage, faulty ports, worn-out batteries and issues with the cameras. But obviously more advanced repairs can be handled on a case-by-case basis depending on the severity. Most importantly, this partnership certifies uBreakiFix stores to perform repairs the exact same way Samsung’s own repair centers would, including using proprietary tools and genuine Samsung parts — so you don’t have to worry about a bad repair shop making things worse with a shoddy fix.
Samsung is making it easier to repair your Galaxy device should it become damaged. The smartphone giant is partnering with uBreakiFix to offer same-day, in-person authorized service for Galaxy S9 and S9 Plus owners as well as older Galaxy devices including Galaxy S6, S7, S8 models, the Note8, and the Note5. Samsung’s partnership with uBreakiFix is just the latest in a series of new services meant to improve overall user experience Last year the company introduced the Samsung Premium Care program, offering in-home support and repair options. Now with the addition of uBreakiFix in-store repair options, users have even more flexibility when choosing a repair option. Michael Lawder, Samsung’s senior vice president of customer experience, called the partnership a “huge investment in customer experience” for Galaxy owners.
Samsung is taking steps to elevate its customer support offerings. From March 15th onward, you can visit one of 300-plus uBreakiFix service locations in the US and get officially sanctioned in-person repairs on recent high-end Galaxy phones, ranging from the S6 and Note 5 through to the S9 and Note 8. The two companies are promising same-day repairs, often in less than 2 hours for “most” problems. You can schedule an appointment for convenience’s sake, but walk-ins are acceptable if the timing of your breakdown is… less than ideal. The locations will handle both in- and out-of-warranty repairs. And don’t despair right away if there’s no outlet near you on day one: roughly 200 more uBreakiFix locations should offer Samsung-authorized fixes by early 2019.
Starting March 15th, Samsung is partnering with uBreakiFix so that late-model Galaxy Phone owners can go to one of over 300 locations when they need in-person, same-day support. Previously, uBreakiFix repair store chain already serviced Samsung phones, but starting tomorrow uBreakiFix will provide free in-warranty repairs along with a range of service options. Galaxy phone owners who need their devices repaired will be able to schedule an appointment on uBreakiFix’s website or directly on Samsung.com and receive on-the-spot service, with Samsung claiming wait times of less than two hours for most repairs. Alternatively, if you don’t mind parting with your phone for an extended period, customers will be able to drop off their phone without an appointment.
Orlando-based technology repair brand uBreakiFix formed a partnership with one of the largest phone manufacturers in the world. Samsung Electronics America, the makers of the Galaxy line of smartphones, announced that more than 300 uBreakiFix stores have been authorized to repair its products. That number is expected to grow to nearly 500 by early next year. The authorization means the locations will have access to Samsung parts and proprietary repair tools. In addition, technicians will be certified by Samsung to fix the South Korean company’s phones.