Unable to Send or Receive Texts or Messages on Google Pixel


Today we’ll be covering a few of the most common fixes and solutions for any Google Pixel fans out there who are experiencing messaging issues. For some users, Google Messages itself is the problem. But other factors, like old cached data or your friendly neighborhood iPhone user having incompatible settings, can also cause issues. If you’re stuck in a position where you’re unable to send or receive messages on Google Pixel, try out our easy solutions listed below. With any luck, you’ll be back in business and texting away again in no time flat!


Clear Your Cache

Sometimes old cache information laying around can cause texting issues. If you can’t send or receive messages on your Google Pixel, follow along with the steps below to do some early “spring cleaning” for your phone. 


  • Begin at the home screen of your device.
  • Swipe up on the screen in order to bring up your application menu.
  • Look for the Settings application in the menu and click on it.
  • Click on Apps & Notifications.
  • Press the up arrow at the top of the screen in order to see all available apps.
  • Select the messaging application you’re using. (Usually Google Messenger.)
  • Tap on Storage, then click on “Clear Cache” or “Clear Data.” 

This will begin cleaning on your device. With any luck, it will also solve your messaging issues!


Check Blocked Users

It’s possible you may have had a conflict in the past with a friend or simply accidentally left your phone open in your pocket too long and it decided to take over. If you find yourself unable to send texts on your Pixel, make sure to check your blocked user settings to ensure you don’t accidentally have the person you message on your block list.


  • Start off on the home screen.
  • Select your Messenger application to open it.
  • Click on the three vertical dots on the top right corner of the screen.
  • This will open an additional menu, where you should select Block Contacts.
  • Check the blocked numbers listed on your phone.
  • Make sure any users you want to reach are unblocked.


Messaging iPhone Users

If you’re having issues when trying to message a friend or family member who has an Apple device, the problem may reside on their end. Unfortunately,  iMessage can often be a culprit of messaging issues like these. While iMessage isn’t always the issue, sometimes it can be set up in a way that completely prevents you from conversing with your friends or colleagues. Make sure to reach out to your contact and make sure they have all their settings on their side properly configurated to send and receive messages from other, non-Apple devices. 


Work Application Issues

If you’re trying to receive or send messages that interact with software from your company, it might be best to contact your company’s IT department first. Reach out to them and ask for more detailed information on what the issue may be with your Google Pixel and their software. Sometimes their software may require specific settings or permissions in order to properly work on your phone. Don’t be afraid to ask, that’s what they are there for!


Factory Reset

If you’ve gone through the list and still haven’t found a solution that has worked for your Google Pixel, it may be time to look into doing a full factory reset that will allow your device to work on a clean slate. This will, as the name suggests, fully reset your phone and delete all software and data you had on the device. If there are any special family photos, videos or important notes, now would be the time to save those elsewhere so you can transfer them to your Pixel at a later time. DO NOT attempt a reset until you’ve backed up your device, unless you’re okay with losing everything stored on your phone.


  • Power your phone off.
  • Press and hold down the Volume Down button on the side of your device.
  • While still holding the Volume Down button, press and hold down the Power button.
  • Release both buttons as soon as you see the Android load screen appear.
  • Use your volume buttons to navigate up and down to the Recovery mode option.
  • Press the Power button to start the Recovery mode.
  • Hold down the Power button when the message for no command appears.
  • Press & release Volume Up while still holding down the Power button.
  • Wait for the Android Recovery screen to appear.
  • When it does, you may release the Power button.
  • Scroll down with the volume buttons.
  • Select the Factory Reset/Wipe Data option.
  • Press the Power button down to initialize the reset.


If the factory reset wasn’t able to solve the issues you are having on your Google Pixel, then it’s most likely you are experiencing a network error or account issue. In that case, your best bet is to contact your phone provider and ask their customer service for any additional info on issues they may have in your area (or with your account).


If you think your Google Pixel’s account is fine, but are still experiencing hardware or software issues and would like to have a professional help out, bring your phone by a local uBreakiFix. We’ll help you out with a free diagnostic report, done on the spot, and find out exactly what the issue is. Our expert technicians even offer a free estimate and step-by-step repair plan; no commitment necessary.


Leave a Reply