Technician Spotlight | Hunter Look
Our technicians at uBreakiFix are all leading experts in every gadget and gizmo out there. Despite wearing similar shirts, all of our techs have a unique story and bring their own specialties to the store teams.
Hunter Look is the manager of a uBreakiFix in Centennial, CO.
Getting to Know You
How long have you worked at UBIF?
I’ve worked at UBIF for almost 2 years now
What led you to UBIF?
I’ve had a passion for technology my entire life and was always involved in fixing or building computers throughout. When I moved to Denver, a friend and veteran UBIFer (Mike Dawson) mentioned a tech position to me, got me in the door, and the rest is history! I couldn’t pass up the opportunity to make a living doing something I love.
What would you consider your repair specialty?
I’d say computer hardware is my specialty, keyboard replacement repairs specifically. They’re a huge puzzle as they require a near full teardown and I’ve yet to do one of those repairs that I haven’t thoroughly enjoyed. I see these types of repairs as a great foundation for learning everything else involved in our company as the phones we repair are just miniaturized versions of computers.
What is your favorite part of being a technician?
Favorite part of being a technician is overcoming new obstacles and solving new problems everyday. The devices we work on are made up of a multitude of parts which can lead to a wide array of issues so it offers a fluid work environment. Beyond that, we all focus on what we call “the tingle”. Best described as the tingling feeling you get when you have a great interaction with a customer and go above and beyond to ensure that they leave happy with the highest quality repair and customer service experience.
What is the most difficult part of being a technician?
The most difficult part of being a tech is when we’re unable to resolve an issue, water damage especially. We then have to break the news to the customer and it’s always rough when you can’t deliver the type of news you’d like.
[The] worst device I’ve seen was a MacBook that was somehow thrown from a moving vehicle. Just about nothing but the logic board worked on the computer and the customer wasn’t in a hurry to foot the huge bill for a brand new one. We checked it in and got to work, beginning with a full teardown. Once we had every part removed, trying to remain budget conscious for the customer, we evaluated the frame, screen, etc and tried to reshape and straighten every piece of metal we could to salvage what remained. In the end, we were able to replace everything it needed and rebuild the computer for just about half the cost of a new one. Needless to say, the customer was ecstatic and has come back to see us multiple times for other repair needs since!