Samsung Won’t Download Apps: 8 Quick Tips to Try

Tech Tips

Wondering why your phone won’t download apps? If you’re searching for a solution for a Samsung that won’t download apps, you’ll be happy to hear there are a few simple ways to fix this commonly encountered issue.  In this article, we’ll take a look at our favorite solutions for getting your device downloading applications again. Simply follow our instructions below to find out if these fixes work for you.

Restart Your Samsung Device

It might seem like common sense, but restarting your Samsung device shouldn’t be overlooked as a solution! The best way to solve a wide variety of Samsung problems is to simply perform a soft reset. Simply restarting your phone can have great effects when troubleshooting your phone and should always be your first attempt. To restart your phone simply hold down the power button until the shut down menu shows up, once it does, hit reset and wait for the phone to power off and boot up again. Resetting is quick and easy and can sometimes take care of the problem. Find out if the issue is resolved and if not, no worries- we have more solutions ahead. 

Double Check the WiFi Connection

Sometimes you may experience downloading issues due to an insufficient or missing WiFi connection. Make sure your WiFi is working properly and that your internet connection is stable before trying to download any applications. If your WiFi is not working properly, try downloading the app using mobile data instead. Bad internet connection can very easily prevent you from downloading any apps and switching to data may solve the problem, at least temporarily. You’ll want to make sure you enable the use of mobile data by navigating to ‘Settings > Connections > Data Usage” and switching it on.

Check to see if this solved the problem. If the issue persists, do not be concerned; more potential solutions are on the way! Next, we’ll make sure our device is up to date on software and firmware.

Make Sure Your Software is Updated

If your software is outdated, more up-to-date apps will be incompatible with your device. Pre-existing bugs, ones that may have been resolved through an update, can affect your ability to download any applications at all. That’s why it’s important to always keep your Samsung device up to date. It’s not hard; all you have to do is head over to the device settings, navigate to ‘About Device,’ and tap on the ‘Check for Updates’ option. If there are any updates available, make sure your phone is plugged in and has at least 50% battery life before beginning your update, then allow them to run. Your Samsung or Android will reset automatically once these updates are completed. 

If there were no updates present or the issue is still not resolved, then it must be something else. Don’t give up hope just yet, however; we still have plenty of options to go through.

Try Clearing the PlayStore Data

The PlayStore can sometimes run into software issues while downloading applications. All downloading processes must go through this one application, so any issues with it can prevent our ability to download any other app. We should try to clear the cached data by heading over to /Settings > Apps’ then scrolling to find the PlayStore application. Tap the ‘Storage’ option once there, then select the option to ‘Clear Data’ and confirm by pressing ‘Delete.’ This will reset the  app store processes, and could potentially fix any issues with downloading applications. 

Check the Date & Time Settings

You’ll want the ‘Date & Time’ settings to be accurate, because the Google servers have to sync with your phone when you try to download an application from the play store. If the device fails a server check due to an incorrect time setting it can prevent you from downloading any applications. To make sure your settings are correct, simply navigate to ‘Settings > General Management > Date & Time’ and double check that the automatic setting is switched on.

If your settings were off and you managed to get them straightened out, go ahead and try downloading an application. If the problem persists it’s time to try something else.

Take a Look at Storage Space

An easily overlooked problem is a lack of storage space to download applications. This is a simple fix but it will completely prevent you from downloading anything if not resolved. You’ll have to head to Settings then Storage and check the available space. If you find it’s low, best to clear up some storage space and try to download an application afterwards. 

Resetting the Download Manager

The download manager is a system application that is (gasp!) responsible for managing all of your downloads. You’ll want to reset this application to make sure it’s working properly, and that it isn’t the root of the problem. Head over to ‘Settings’ then ‘Apps,’ once there you’ll want to tap on the drop-down menu on the top right side of the screen. From here select ‘Show System Apps’ and scroll down to the ‘Download Manager.’ Force-stop the application and it will restart itself, potentially fixing your download issue in the process.

Always check to make sure if the problem is resolved after trying a solution. If your Samsung can’t download applications still, it’s time for one last option. 

The Last Resort: Factory Reset

If you’ve gotten this far and nothing has worked there is still one more option available you can try. However, this is a drastic measure as it will delete all your saved data on your device. You’ll want to make sure you back-up any information you want to keep – Pictures, videos, messages, music, documents, make sure you upload it to a cloud service or to your computer if you don’t want to lose it. The idea is to return your Samsung device to its factory settings, leaving only the data and applications that were on your phone when you first took it out of the box. This almost always resolves any software issues. Enter Recovery mode by holding down the Power, Volume Up, and Home buttons simultaneously and select factory reset from the list by using the volume keys to navigate and the power key to confirm. 

I hope you found the article useful, and that you are back to downloading apps as you desire!  If you need professional assistance, we’re always here to help.

Leave a Reply