Why Your iPad Won’t Connect to Wifi (and How to Fix it)

Tech Tips

Simple Steps for Getting Your iPad Online Again

iPads are fantastic tools for playing games, watching shows, drawing graphics and getting work done. But if your iPad can’t connect to Wifi, it’s difficult to enjoy all of the awesome features your tablet has to offer. Streaming your favorite shows and suddenly stuck staring at a never-ending buffering circle? Or maybe you’re trying to get an important work email out, and it just won’t go through- even after hitting “send” a dozen times? Maybe you recently purchased a new iPad, and it just won’t link up to the Wi-Fi.

Whatever your iPad’s connection issue may be, there’s usually a simple way to solve it. So if you’re having trouble getting online, try these steps first (before throwing your tablet out the window).


Make sure your iPad has its Wi-Fi capabilities enabled


Tap on Settings > Wi-Fi then make sure your Wi-Fi is toggled on by looking for the green switch to the right of “Wi-Fi”. If you see green, your Wi-Fi is turned on!


See if your wireless router and modem are on


We know, it sounds silly. But sometimes routers and modems get shut off during power outages or overuse. Upon restart, make sure your cables are plugged in nice and tightly. To restart, turn the modem and router off, wait 10 seconds, then press the power button on both the modem and the router to turn them back on. 

So double check your router and modem. If it turns out they are already on, try restarting them and reconnecting your iPad instead. To reset your router, unplug it for at least 20 seconds, then plug everything back in and try again.


Check the connection status


Your connection might be weak or completely offline. If your iPad shows you an error symbol “!” next to your network, you might need to tap the Wi-Fi network and double check you are able to connect to the internet using that network. If no networks are showing up, try going online using another device (like a laptop or tablet) to see if the connection issue is being caused by your iPad, or the network connection itself.


Re-enter your Wi-Fi password


Did you update your Wi-Fi password on another device? Sometimes passwords and cached data gets cleared over time. You might need to enter your password again if prompted. Restart your iPad and select your Wi-Fi network under Settings > Wi-Fi. Tap on the blue “i” icon next to the name of your network, and select Forget This Network. After your device has forgotten your network, go back to Settings > Wi-Fi, tap the name of your network, and re-enter your WiFi password to see if it will now connect. 


Reset your network connection and location settings 


Tap Settings > General > Reset > Reset Network Settings. Sometimes it’s not enough just to reset your devices – you might need to re-enter your password after doing this as your cached data might be cleared. 

Sometimes your location settings can get a bit wonky if you’re traveling frequently or leaving the house with the iPad on a daily basis. Go to Settings > General > Reset > Reset Location and Privacy.

Reset your Device 

There are two known methods to reset your device. To conduct a hard reset on your iPad, hold down the power button and the volume down button at the same time until the device shuts off. Your iPad should turn back on by itself – you’ll know this by seeing the Apple icon return to your screen after about 10 seconds. 

To perform a soft reset, just turn the iPad off by pressing the power button down, then sliding the indicated icon to the right of the screen. Turn the device back on after 10 seconds. Another method for this reset is going to Settings > General > Shut Down


Try connecting to another known or public network


If you can’t connect to your usual network, the best way to determine if the iPad is having serious connectivity problems is to make sure you can connect to a network in general. Try connecting to another nearby known network or a nearby public network. If you are able to join another network, then you know it’s not the iPad that’s having issues.

If you can’t connect to another known or public network, try resetting the device and the network settings once more. 


If you still can’t connect, try updating your iPad’s software


Go to Settings > General > Software Update > Download and Install. If there are any available updates, you should download and install them – it is crucial to have your iPad running on the most up-to-date software in order to operate at max efficiency. 

Tried all our at-home solutions, and still can’t get online?

Hopefully one of the above tips worked out, but if not, it might be time to let the experts handle things. A wifi connectivity issue could be related to a hardware or software issue that just can’t be solved at home. Bring your iPad into your local repair shop for fast, same-day service. We’ll diagnose the issue for you on the spot, 100% free.

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