How to Fix a Samsung Keyboard That Isn’t Working

Tech Tips

If you’re having problems with your Samsung or Android keyboard, you’re not alone. Turns out this is a pretty common issue among Samsung users, and as a result, it’s well documented. Several easy fixes are available for troubleshooting this problem, and we’re here to  look at the most effective ones for restoring the keyboard on your Samsung device. It’s not easy to pinpoint the exact causes for a keyboard malfunction, so make sure you try these options one by one until the problem is resolved. Good luck, and without any further delay, let’s get started.

Before Anything Else, Restart Your Phone

The first thing you’ll want to do when you are debugging your Samsung device is to simply perform what’s known as a soft reset. Basically you want to restart your phone manually to have it clean up RAM and reinitialize it’s software. Often, that’s all it takes to solve a simple software issue and due to its simplicity is best to try it first. All you have to do is hold the power button down until the shut-down screen pops up and then select the reset device option. Once it reboots, test out your keyboard to see if this has resolved the problem. If the general reset option does not work we can try something more specific.

Try Restarting the Keyboard, Too

With a little bit of menu navigation we can try forcing the Samsung Keyboard to reset. This solution is very likely to resolve the problem because it goes directly to the application affected. Follow these instructions carefully to reset your Samsung keyboard.


  • Go to the ‘Settings’ app.
  • Select the ‘Apps’ menu option.
  • Tap the drop-down menu on the upper right corner of the screen.
  • Select ‘Show System Apps’ option from the drop down menu.
  • From the list, choose Samsung Keyboard.
  • Once you open the Samsung Keyboard settings, you’ll want to tap ‘Force Stop.’


The ‘Force Stop’ option will simply stop the application manually, which will then be rebooted. It should begin working normally again quickly. Try testing to see if this solution had the desired effect. If it didn’t, we’ll try clearing the keyboard’s data instead. 

Clear the Keyboard’s Data

It’s possible that your Samsung keyboard application’s data is corrupted, which is preventing the application from running as expected. To resolve this, we will clear its data; which kind of works like uninstalling and reinstalling the application. It’s a simple process that  can solve many app bugs. Like the last time, you’ll want to navigate to the ‘Keyboard Application Settings’ from the ‘Apps’ section of the ‘Device Settings’ application. Remember to turn on the ‘Show System Applications’ option from the drop down menu on the top right of the screen. But instead of selecting the ‘Force Stop’ option, you’ll want to scroll down to the ‘Storage’ option below which will bring up the ‘Clear Data’ button. Simply press the Clear Data button and the Samsung Keyboard will return to its default settings. Once again, double check the application to make sure it’s working properly.

Check for Any Available Software Updates

It’s a good idea to make sure Samsung or Android devices remain up to date with the latest updates. These updates often patch up software errors and improve aspects with the current firmware. Sometimes, when a Samsung device has not been updated certain applications will lose compatibility or experience errors when running. Let’s make sure this is not the cause our Samsung keyboard is not working. Navigate to ‘/Settings>About Device’ Tap on both software update and system update. If any updates come up, make sure you update your Samsung and restart the phone. 

Restart the Device in Safe-Mode

Another good way to debug your Samsung or Android devices is by launching ‘Safe Mode’. In this alternative initializing sequence, the device reboots with limited functionality allowing only system applications to run and ignoring any third-party apps you may have added that might have been corrupted. This is an excellent feature because it allows us to tell if the source of our Samsung Keyboard problem comes from an application or the system itself. You’ll want to check your keyboards functionality while in safe mode to find out. Here is how to get there now.


  • You’ll want to enter the shut down screen on your phone first. Simply hold the power button down until the window shows up showing the restart options.
  • Press and hold the power off icon until you’re prompted about Safe Mode.
  • Tap the safe-mode icon and your device will reset in Safe Mode. 
  • From here try using the keyboard making sure it works correctly. 


If you find the keyboard working fine in Safe Mode, it means that some third party application or foreign data is causing the keyboard failure. You may want to delete or disable some of the more recent installations you did on your Samsung. If that still doesn’t work or the keyboard doesn’t even function in Safe Mode, it may be time for something more drastic.

If All Else Fails, Factory Reset Your Samsung

If you’ve gotten this far, we’re guessing none of the troubleshooting options above were able to fix your keyboard. At this stage, there may be one more thing to try out- a factory reset. This will clear all data in the device, and bring it back to only the software it had at factory creation. For this reason, it’s a very good idea to back up any data you wouldn’t want to lose. Data including pictures, videos, documents, and other things you may have saved in your phone. Once you’re ready and your data is all backed up, go ahead to the Settings application, scroll down to find ‘Backup & Reset’  and tap on the ‘Factory Reset’ option.

You should be prompted to enter your password; after you do, you’ll have the option to erase all data. Your phone should reset at this stage. Once it boots, you can check to see if the problem has been resolved. 

Hopefully one of these steps works for you; if not, feel free to reach out to a professional for assistance. 

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