DIY Troubleshooting: Your device’s most common issues and how to fix them yourself


If you’re working from home or dealing with issues on a personal device, you don’t have the luxury of an IT department to help with troubleshooting problems. The good news is that you don’t need one. Many of the most common problems with your favorite devices can be solved or identified in a few simple steps by anyone at any level of technological-savvy experience.  

We have broken down the most common problems people face with their favorite devices and given a few steps to finding a solution. If you’re needing more guidance or have discovered that the problem is more serious, you can call an Asurion Expert who can help guide you to a solution or help you start a device repair claim. (for eligible Asurion Home+™ subscribers).

Common iPhone® Issues: 

iPhone® devices are designed to be user friendly for everyone and fortunately, that means that troubleshooting the device’s most common software issues is pretty simple. If your phone is running slowly or is heating up when using it for ordinary tasks, it may be time to spring clean your device from the inside. First, make sure your device has the latest update. You can check this by going to Settings>General>Software Update. If it does, but the problem persists, you can give the device a break by freeing up space. Delete old apps you no longer use or clear the cache. Restarting your device will also kill all the apps running in the background and the phone will turn on with a clean slate. 

 For more detailed instructions for any of these common smartphone issues, follow the links below: 

Common Samsung Galaxy® Issues: 

Samsung Galaxy® phone software issues are frustrating especially when you’re just trying to complete normal daily tasks. These devices are a little more complicated than other manufacturers, but there are still troubleshooting options when things go wrong. If your device keeps restarting or you can’t get a common feature to work (like downloading apps or using the keyboard), the first thing to try is restarting the device. Samsung Galaxy® devices also have a feature called ‘Safe Mode’. Safe Mode reboots the device with limited functionality allowing only default system applications to run and ignores any corrupt third-party apps downloaded on the device. This is an excellent feature because it allows us to tell if the source of the problem comes from an application or the system itself. Click here to learn how to reboot in Safe Mode. The last troubleshooting tip is to make sure your software is updated. 

For more detailed instructions for any of these common Samsung Galaxy® device issues, follow the links below:

Common Kindle Fire® tablet Issues: 

If you can’t live without your Kindle Fire® tablet, then dealing with issues is a huge hassle. The most common issues are usually due to a malfunctioning app or battery. If it’s a software issue, there are a few easy troubleshooting fixes. First, try force stopping or uninstalling and then reinstalling the app that you think is giving you problems. If your device isn’t charging correctly or you can’t get past the startup screen, you can plug the tablet in and try restarting. This tablet also has a recovery mode. To access recovery mode, power the device on while holding the power button and the volume up button. This will allow the device to try and fix any issues itself so you can boot as normal. 

For more detailed instructions for the most common Kindle Fire® tablet issues, follow the link below: 

Common iPad® Issues: 

The iPad® tablet’s most common issues that require troubleshooting are similar to the iPhone’s and when attempting to solve them, you should always start with restarting the device. Restarting devices gives them a chance to clear all applications and start fresh. If the device is slow, forcing restarts, or not charging and a restart does not fix the issue, you should also rule out any hardware issues. You can check your device’s battery by testing it with several different charging cables and power bricks. If your battery still won’t charge, you’ll need to seek professional repair assistance to replace it. 

For more detailed instructions for the most common tablet issues, follow the links below: 

Common MacBook® Issues: 

It’s hard to be productive with a slow or broken MacBook® computer. If you’re dealing with a computer that is too slow, start by checking to see what programs or data is taking up the most space on the device. Check your computer’s memory by clicking the apple in the top menu bar and clicking “About this Mac”. Look at the “Storage” menu to see what is taking up the most space on your device. You can clear memory space by deleting unused applications and deleting old data. If this does not increase the device’s speed, you can also try installing more memory. This requires opening the back of the device and we do not suggest attempting this without a guide or a professional’s guidance. If you’re facing battery issues with your computer, you can test the state of the battery with a new charging cable. If the problem persists after ruling out a bad charging cable, you may have to consult a professional about a computer battery replacement. 

For more detailed instructions for the most common computer issues, follow the links below: 

Common Xbox® video game system Issues: 

Nobody wants to have to put their game on hold for Xbox® video game system issues, but if they arise, you can have the tools you need to solve them. The most common solution to a problem with a game console is to clean it. Dust and pet hair can get caught around the vents of game consoles, causing them to overheat and stop working. Clean your console regularly with a can of compressed air and a microfiber cloth to prevent this issue. If your game console won’t power on or stay on, you can reset the internal power supply by unplugging the console, waiting 30 seconds and plugging it back in. If you’re having trouble running a program, make sure your console is properly updated. If you think that your console issues might be due to a hardware malfunction, consult your local repair professional for their repair options. 

For more detailed instructions for the most common console issues, follow the links below: 

The Asurion® and Asurion Home+™ and uBreakiFix® trademarks and logos are the property of Asurion, LLC and uBreakiFix Co. respectively.  Apple®, iPhone® and MacBook® are trademarks of Apple Inc.  All other trademarks are the property of their respective owners.  Asurion and uBreakiFix are not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.

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